madoka modern mess

So we got this sofa in June.

It was a very time consuming task, finding one that was deep, and long, and had a chaise.  We didn't want a removable cushion back because with kids around the cushions always end up as soggy pancakes on the floor.  So we settled uneasily on this internet purchase.  It arrived expediently on a semi with one grumpy driver who had no idea what he was delivering and was quite worried when he thought that I was the only other set of muscles to help him drop it down 5 ft off the truck and lug it into the house.

Once one unlucky husband and one grumpy driver got it in I noticed this hole in the box:

and underneath the hole and through the thin layer of bubble wrap was this very ugly gash on the back of the frame.  Our sofa sits in the middle of the room and this hole is noticed by everyone!

 So we called Madoka Modern immediately and told them the situation.  They said they would replace the base and that we could use the sofa until then.  They said it could take 8-10 weeks.

So now it is November, and they don't return my calls anymore, or my emails, and I still have a sofa with a hole in it.  I know it was an inexpensive sofa, but besides the hole, our other complaints are its poor construction.  The predrilled holes for the feet did not line up well and some of the feet are crooked.  The fabric is thin.  The sofa always looks wrinkly after you sit or lay on it.  The seams are slipping so the cushions look round instead of square.

So would I recommend this couch? NO! Keep looking!